Refund policy

 

 

At Alvera, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, we're here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

• Proof of purchase (order confirmation or receipt) is required

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or used. This includes:

• Used skincare products

• Opened masks or beauty tools

• Items damaged due to misuse

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

• Your order number

• A photo of the item

• A description of the issue

We will review the request and arrange a replacement or refund if approved.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Shipping costs are non-refundable.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: alverasupport@gmail.com

Our support team will respond as quickly as possible to assist you.